19°C
ASSON
1. Presentation of the accommodation
The Béarn star is operated by GAEC D'ARTIGARET
Company registration number: 38822736500029
Head Office: GAEC D'ARTIGARET 18 Chemin d'Artigaret 64800 Asson
Telephone: 07 56 96 09 14
Website: https://letoiledubearn.com
Email: contact@letoiledubearn.com
2. Purpose
These general terms and conditions define the rights and obligations of the parties in the context of the remote booking of services offered by our establishment, whose contact details are specified in this booking confirmation document. These terms and conditions govern all the steps necessary for booking and managing the reservation between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the terms and conditions of the reserved rate, accessible on our booking platform. These general terms and conditions of sale apply to all reservations made online via our booking platform.
L'étoile du Béarn reserves the right to modify and update these terms and conditions at any time. The establishment accepts no responsibility for the loss or theft of personal belongings, items of financial value, or items of sentimental value.
3. Reservation
The customer chooses the services presented on our booking platform. The client acknowledges having read and understood the nature, purpose, and booking procedures for the services available on our booking platform and having requested and received all necessary and/or additional information to make an informed booking. The client is solely responsible for their choice of services and their suitability for their needs; therefore, we cannot be held liable in this regard. The booking is considered accepted by the client upon completion of the booking process. The booking is limited to a maximum of two adults. Children under 18 are not permitted in the accommodation. Parties are not allowed. Pets are not allowed. L'étoile du Béarn reserves the right to cancel the stay if the client arrives with a pet, without refund. The person named on the booking is responsible for the smooth running of the stay. The dates chosen by the client at the time of booking are fixed and final.
4. Booking process
Reservations made by the customer are processed via the online booking form accessible on our booking platform. The reservation is considered confirmed upon receipt of the booking form. Prior to making any reservation, the customer agrees to complete all required information on the booking form or request. The customer attests to the truthfulness and accuracy of the information provided. After the final selection of dates, the booking process includes entering credit card details for payment, reviewing and accepting the general terms and conditions of sale and the specific terms and conditions of the selected rate before confirming the reservation, and finally, the customer's confirmation of the reservation.
If the customer chooses the STANDARD price (€195):
A 40% deposit of €78.00 is required and can be paid online by credit card only (secure payment via Stripe). This confirmed deposit guarantees the reservation of the stay dates. Your credit card information will be securely and confidentially recorded by our payment partner, Stripe. The customer will then have to pay the balance of their stay, i.e. €117.00, on the day of their arrival by the payment method that suits them: Bank card, cash, cheque or ANCV holiday voucher.
If the customer chooses the SERENITY price (€210):
The customer reserves and secures their stay dates by providing their credit card details online (data secured by Stripe). The customer agrees to pay for the entire stay upon arrival using their preferred payment method: credit card, cash, check, or ANCV holiday vouchers.
Attention : If payment is made using CLASSIC version holiday vouchers and the exact amount for the nightly stay is not provided, we will not be able to refund the difference, either in cash or by any other means of reimbursement. The difference is forfeited by the customer.
All reservations are nominative and cannot under any circumstances be transferred to a third party, whether free of charge or for payment.
5. Booking confirmation
Our booking platform acknowledges receipt of the customer's booking by sending an email without delay. In the case of online booking, the booking confirmation email summarizes the contract offer, the services booked, the prices, the terms and conditions of sale relating to the selected rate, accepted by the customer, the date of booking made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit their complaints.
6. Cancellation or modification by the customer
Customers are reminded, in accordance with Article L. 221-28 of the French Consumer Code, that they do not have the right of withdrawal provided for in Article L221-18 of the same Code. The terms and conditions of sale for the reserved rate specify the cancellation and/or modification procedures. Prepaid reservations cannot be modified or cancelled. Advance payments, such as deposits, will not be refunded if the cancellation is due to the client.
Standard Price (€195): Cancellation of the stay is impossible, even if the weather conditions are forecast to be bad for your stay (rain, wind, cloud). No refunds or date changes are possible in case of cancellation by the client, except in cases of force majeure such as illness or the death of a close relative (official documentation will be required). RESERVATION IS FIRM AND FINAL. NO REFUNDS WILL BE GIVEN IN CASE OF UNFORESEEN EVENTS . In case of no-show on the day of your arrival, the remaining balance (€117) will be automatically charged to the credit card information registered during your online booking. The deposit already paid online during your booking is non-refundable under any circumstances.
Serenity price (€210): In case of cancellation less than 48 hours before the night, the customer will have to pay 50% of the total amount, i.e. €105, which will be automatically debited via the bank imprint deposited during the online booking.
In case of cancellation 48 hours or more before the stay, a 100% refund of the amount paid is granted, i.e. €210
In case of no-show on the day of your stay, 100% of the reservation amount (€210) will be charged via the credit card pre-authorization provided as a guarantee. The dates of your stay can be changed by the client up to 2 days before the initial arrival date, subject to availability on the online calendar.
The same conditions apply to 2-night rates.
For bookings made with gift cards, changes to stay dates are only possible with a SERENITY gift card (€220). However, for ALL GIFT CARDS, no refunds, whether in gift card or cash, are possible.
Cancellation requests must be confirmed exclusively by email.
7. Consumption of the service
In accordance with regulations in force in certain countries, the client may be asked to fill out a police form upon arrival. To this end, the customer will be asked to present identification to verify whether or not they need to complete a police registration form. Any behavior contrary to public decency and order will result in the establishment asking the customer to leave without any compensation or refund, even if payment has already been made. For establishments with internal regulations, the customer accepts and agrees to abide by said regulations. In the event of a customer's failure to comply with any provision of the internal regulations, the establishment will be obliged to ask the customer to leave without any compensation or refund, even if payment has already been made. The establishment is reserved exclusively for persons over 18 years of age, and pets are not allowed.
8. Use of premises
The client can arrive from 3pm and must leave the premises no later than 11am. They agree to inform the host, at least the day before their stay, of the time they wish to arrive.
The accommodation is intended for two adults only. Any additional undeclared person may result in the cancellation of the stay without refund. The client agrees to respect the premises and return them in their original condition. The client will have access to the entire orchard (enclosed by a low stone wall). However, access to the cottage and nearby barns is strictly prohibited.
The bathrobes and towels provided in the accommodation are strictly for on-site use only. They may not be removed at the end of your stay under any circumstances. Any breach of this rule will be considered theft and may result in charges or appropriate legal action.
All furniture, decorative items, equipment and accessories in the accommodation are the exclusive property of the establishment.
An inventory will be taken after the guest's departure. In the event of damage, theft, or any other unreported issue, the cost of the damages may be charged by the host to the credit card information provided during the booking, up until 11:59 PM the day after the guest's departure. The guest will be notified by email. The establishment reserves the right to take legal action in the event of theft or intentional damage.
9. Liability
The establishment cannot be held liable for the non-execution or improper execution of the reservation in cases of force majeure, actions of third parties, or actions of the client, including but not limited to internet network unavailability, inability to access the website, external intrusion, computer viruses, or unauthorized prepayment by the cardholder's bank. Any reservation or payment that is irregular, invalid, incomplete, or fraudulent for a reason attributable to the client will result in the cancellation of the order at the client's expense, without prejudice to any civil or criminal action against the client.
L'étoile du Béarn accepts no responsibility for theft, loss, or damage to the client's personal belongings. Civil liability insurance is recommended to cover any potential incidents.
The establishment cannot be held responsible for any noise disturbances related to the proximity of the cottage, which is occupied from June to September (but mostly in July and August). Guests of the cottage are informed in advance of the presence of the dome nearby and are reminded, upon arrival, of the prohibition of any noise disturbance in order to preserve your peace and quiet.
During the guest's stay, any problems, malfunctions, or broken items must be reported to the hosts immediately. If damage is discovered within 24 hours of departure, the host reserves the right to charge for the cost of the damaged equipment. Payment can be made using the credit card used for the booking. The guest will be notified by email. If necessary, the owner may contact the guest's liability insurance to cover the cost of repairing or replacing damaged items. The guest remains fully responsible for their actions during their stay.
The establishment offers a parking space reserved for its customers, located 100 meters from the accommodation. It is important to note that, although this space is located on private property, the establishment cannot be held responsible for damage or theft from a vehicle whose doors are not locked.
10. Complaints
Claims relating to the non-performance or poor performance of the services booked must, under penalty of forfeiture, be brought to our attention in writing within fourteen days after the date of departure from the establishment.
11. Price
The prices for booking services are indicated before and during the booking process. Prices are confirmed to the customer inclusive of all taxes, in the establishment's local currency, and are valid only for the period indicated on the booking platform. If payment is made at the establishment in a currency other than the one confirmed on the booking, the exchange fees are the responsibility of the customer. All bookings, regardless of origin, are payable in the establishment's local currency, unless otherwise specified on-site. Unless otherwise stated on the booking platform, additional services are not included in the price. Any applicable taxes (local taxes, tourist taxes, etc.), shown on the rates page, are payable directly to the establishment on-site. Prices include VAT applicable on the day of the order, and any change in the applicable VAT rate will be automatically reflected in the prices shown on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the date of invoicing.
12. Payment
The customer provides their bank details as a guarantee for the reservation, except in the case of special conditions or rates, by credit or debit card (Visa, Mastercard, American Express, Diners Club, etc., depending on the options offered by the establishment's booking platform). The card number, without spaces between the digits, as well as its expiry date (it is specified that the bank card used must be valid at the time of service) and the security code, must be entered directly in the designated area (secure entry via SSL encryption). The customer must present the bank card used to guarantee the reservation upon arrival at the establishment. Payment is processed at the establishment upon the guest's arrival (standard price) or at the time of booking (non-modifiable, non-refundable price). This prepayment is considered a deposit. In the event of a no-show (reservation not cancelled – guest not present) for a reservation guaranteed by credit card, the establishment will charge the guest, as a fixed penalty, the amount indicated in its general and specific terms and conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online credit card payments. The validity of the guest's payment card is verified by stripe.com. A payment card may be declined for several reasons: stolen card, blocked card, spending limit reached, incorrect entry, etc. In case of a problem, the guest should contact their bank and the establishment to confirm their reservation and payment method. In the case of a rate subject to online prepayment, the amount paid in advance is debited at the time of booking. Some establishments can generate invoices/receipts electronically; the original file is certified and available online at the internet address provided by the establishment.
13. Respect for privacy
On each personal data collection form, the customer is informed whether responses are mandatory or optional by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, and its service providers (including online payment providers). The customer authorizes elloha.com to share their personal data with third parties, provided that such sharing is compatible with the performance of elloha.com's obligations under these terms and conditions and in accordance with the Customer Personal Data Protection Charter. Specifically, during online payment, the customer's bank details must be transmitted by the payment provider stripe.com to the establishment's bank for the execution of the booking contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection as defined by the French Data Protection Act (Loi Informatique et Libertés). However, the customer consents to this transfer, which is necessary for the execution of their booking. Constellation SAS / Stripe.com, acting in their professional capacity, have committed to the establishment to take all necessary security measures and ensure the confidentiality of data during these data transfers.
14. Evidence Agreement
Entering the required banking information, as well as accepting these general terms and conditions and the booking voucher or request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records stored in the elloha.com computer systems will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that their IP address is recorded at the time of booking.
15. Force majeure
Force majeure is defined as any event beyond the control of the parties that is both unforeseeable and insurmountable, preventing either the client or the establishment from fulfilling all or part of their contractual obligations. Events of force majeure or fortuitous events are those typically recognized by French courts and tribunals. Neither party shall be liable to the other for any failure to perform its obligations resulting from a force majeure event. It is expressly agreed that force majeure shall suspend the performance of the parties' reciprocal obligations and that each party shall bear its own costs arising therefrom.
In the event of a weather warning (heavy rain, strong winds, or thunderstorms) issued during the guest's stay, the host reserves the right to postpone the stay for safety reasons. The guest will be contacted by telephone using the number provided during booking to inform them and arrange a new date based on their availability. If severe weather occurs during the guest's stay, alternative accommodation in a nearby gîte (if unoccupied) may be offered, which will also result in a postponement of the stay.
The accommodation is located near fields belonging to the owner. Work may be taking place in these fields, resulting in significant noise. If this work is scheduled during your stay, the host will contact you to inform you and offer to reschedule your booking. Unfortunately, the exact dates of the work cannot be predicted in advance, as they depend on weather conditions.
16. Dispute Resolution
These General Conditions of Sale are governed by the law of the country of establishment without prejudice to any mandatory protective provisions that may be applicable in the country of residence of consumers.
17. Completeness
These General Terms and Conditions of Sale, the terms and conditions of the rate booked by the customer, and the booking confirmation or request constitute the entire agreement between the parties. No general or specific terms and conditions communicated by the customer may be incorporated into these General Terms and Conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the booking confirmation or request (including the specific terms and conditions of the reserved rate) and these General Terms and Conditions. In the event of any conflict between the booking confirmation and the General Terms and Conditions, the provisions of the booking confirmation shall prevail with respect to the obligation in question. These General Terms and Conditions of Sale may be modified and/or supplemented by the establishment at any time. In such cases, the establishment will publish the new version of the General Terms and Conditions of Sale online. Upon publication online, the new version of the General Terms and Conditions of Sale will automatically apply.future customers.