32°C
ASSON
1. OBJECT
These General Terms and Conditions of Sale (GTC) define the terms of booking and stay in the unusual accommodation L'ÉTOILE DU BÉARN , located in Asson and operated by GAEC D'ARTIGARET .
GAEC D'ARTIGARET
18 chemin d'Artigaret
64800 Asson
SIRET: 388 227 365 00029
Website: https://letoiledubearn.com
E-mail: contact@letoiledubearn.com
Any reservation made with L'ÉTOILE DU BÉARN implies full, complete and unreserved acceptance of these Terms and Conditions by the customer.
2. RESERVATION
Reservations are made exclusively online via the accommodation's website.
Payments are made securely via the Stripe platform.
When making a reservation, the customer selects:
the length of stay (one or two nights);
arrival and departure dates;
the number of travelers (one or two adults, with the possibility of accommodating a baby).
All confirmed reservations are considered firm and final and cannot be modified.
The customer agrees to provide accurate and complete information when making the reservation.
After payment is validated, a confirmation email is automatically sent to the customer. The customer is advised to check their spam/junk mail folder. If they do not receive the email, they should contact the hosting provider.
The reservation is considered confirmed upon validation of payment by the bank.
The hosting provider cannot be held responsible:
of a refusal of payment by the bank;
due to a data entry error made by the customer;
or any technical incident preventing the booking from being validated.
3. RATES – PAYMENTS – FEES
Prices are shown in euros, including all taxes (TTC).
The rates include:
accommodation;
sweet breakfast;
access to the equipment mentioned on the website.
Online payments can be made via:
bank card;
Klarna (cancellation conditions not applicable, see article 8.A);
ANCV Connect Holiday Vouchers (cancellation conditions not applicable, see article 8.A)
The customer can also pay by check or cash, provided that they have contacted the owner before making any reservation.
The €100 security deposit is not included in the displayed rates and is subject to a separate bank authorization (see article 7).
The tourist tax of €0.72 per person per night is included in the price of the stay. It is paid to the Pays de Nay tourist office.
4. OFFER AND PAYMENT TERMS
The price of the stay is set at €220 (excluding service fees and options).
Payment must be made in full online at the time of booking via the accommodation website.
If payment is refused or online payment cannot be completed, the reservation cannot be confirmed. The selected dates will then remain available for booking.
5. OPTIONS
When booking online, the customer can add paid options. All confirmed options are final and cannot be cancelled or refunded.
The customer can also add an option after confirming their booking, but no later than the day before their arrival. Payment must then be made directly to the owner.
Available options:
Baby welcome – €10 : includes a travel cot;
Early Arrival – €20: Arrival from 2 pm instead of 3 pm - It may happen, especially during cooler periods, that the Nordic bath is not yet at its optimal temperature upon your arrival. In some cases, it is necessary to drain it completely for cleaning and disinfection. The time required to disinfect, refill, and heat the water can be considerable. Therefore, the Nordic bath may be heating up when you arrive and will generally be ready for use a few hours later.
Late departure – €20 : departure until 12pm maximum, instead of 11am.
6. GIFT CARDS
Gift cards are sold exclusively online and are strictly nominative.
They are neither refundable nor exchangeable.
The cancellation conditions applicable to stays booked with a gift card are specified in article 8.B.
A reservation made with a gift card is not eligible for any temporary promotions offered on the website. No refunds or deductions will be granted to compensate for any price difference.
Gift cards are valid for 18 months and must be used to book a stay with a date before the expiry date.
An extension of validity may be granted:
6 additional months: €50;
12 additional months: €80.
Any reservation made as part of an extension becomes final, binding, and non-refundable. Cancellation policies do not apply.
All gift cards purchased before the modification of the General Terms and Conditions of Sale and prices, which took place on June 1, 2026, will benefit from the old prices in effect at the time of their purchase.
To take advantage of this offer, the recipient of the gift card will need to contact the owner by email so that the owner can make the necessary adjustments to the booking.
However, if the gift card's validity date has passed, the owner will not be able to extend its validity period or change its expiry date.
7. SECURITY DEPOSIT
A security deposit of €100 is required to cover any potential damage, deterioration or breaches of the rules of the stay.
Standard reservations:
The bank imprint taken during the booking serves as a guarantee.
Reservations via gift card:
A bank imprint of €100 will be requested the day before the stay via a secure link sent by email or SMS.
This bank imprint:
does not result in any immediate debit;
may appear temporarily in future banking transactions;
expires automatically within a maximum of 7 days after departure, according to the client's bank's own time limits.
The security deposit may be used in the event of:
of degradation;
failure to comply with the rules of the stay;
of justified additional costs.
The security deposit does not constitute an advance payment for the stay.
Without a bank imprint, arrival instructions will not be provided and the stay may be cancelled without refund or postponement.
8. CANCELLATION POLICY
8.A – Stays paid online
All cancellations must be made in writing (registered letter or email).
More than 8 days before arrival: full refund or postponement* of the stay possible depending on availability.
Between D-7 and D-5: 50% of the cost of the stay remains due.
From 4 days prior to departure: no refunds or postponements. The stay is due in full.
In case of no-show: no refund or postponement. The stay is due in full.
Stays paid for via Klarna or ANCV Connect Holiday Vouchers are non-refundable.
* Limited to one postponement per customer and per booking number.
8.B – Stays booked with a gift card
All cancellations must be made in writing (registered letter or email).
More than 8 days before arrival: Postponement** of stay dates possible subject to availability.
Less than 8 days before arrival: the gift card is considered used, no date change possible.
In case of no-show: the gift card is permanently lost.
In the event of force majeure preventing the reception of clients (technical or material problem in the accommodation, dangerous weather forecast) the accommodation provider may offer a postponement or a full refund, without additional compensation.
** Limited to one postponement per customer and per booking number.
9. LENGTH OF STAY
The stay is concluded for the reserved duration.
The client cannot claim any right to remain on the premises beyond the agreed period.
Any early departure remains non-refundable.
10. ARRIVAL
Arrival is possible from 3pm.
Two types of reception are offered:
physical welcome by the owner;
Self check-in via secure key box.
Access information is provided the day before, only after:
full payment for the stay;
validation of the security deposit.
11. DEPARTURE
Departure must take place no later than 11am.
The accommodation must be returned in a satisfactory condition:
furniture put away;
dishes cleaned;
bins emptied.
In the event of a self-departure, an inventory will be carried out after departure.
12. USE OF PREMISES
Accommodation is limited to a maximum of two adults.
Children over 2 years old are not allowed for safety reasons.
The accommodation is strictly non-smoking.
Animals are not allowed.
The equipment provided is for your exclusive use during your stay. Any missing or damaged items may be charged.
The use of drones is strictly prohibited throughout the entire area without prior written authorization.
All video filming, reporting, professional, commercial or public broadcasting is prohibited without prior written authorization from L'ÉTOILE DU BÉARN.
In the event of non-compliance with these rules, the owner reserves the right to:
to terminate the stay immediately without refund;
to apply compensatory fees deducted from the security deposit or bank imprint.
13. HYGIENE OF THE NORDIC BATH
The water in the Nordic bath is regularly checked and treated.
A shower is mandatory before any use.
It is strictly forbidden:
to eat;
to drink;
to smoke;
to urinate in water;
to engage in inappropriate or sexually suggestive behavior.
14. BREAKFAST
Breakfast is included and consists exclusively of sweet products.
The delivery times are:
from 9:00 am on weekdays;
from 9:15 am on weekends and public holidays.
The customer must make their choice according to the terms communicated before their arrival.
Any allergies or dietary restrictions must be reported before preparation.
15. FEES IN CASE OF NON-COMPLIANCE
In case of failure to comply with instructions or damage, the following charges may be applied:
abnormal cleaning: €50;
Failure to comply with the hygiene rules of the Nordic bath: €80;
tobacco-related deodorization: up to €100;
Breakage or damage: billing according to the damage observed.
These fees may be deducted from the bank account or the security deposit.
16. VIDEO SURVEILLANCE
The parking lot is under video surveillance for security purposes.
The cameras do not film the inside of the accommodation or private spaces.
The images are kept for a maximum of 7 days in accordance with applicable regulations.
17. RESPONSIBILITY
The client is responsible for any damage caused during their stay.
He certifies that he is covered by liability insurance.
The hosting provider declines all responsibility in the event of:
of flight;
loss of personal belongings;
of an accident that occurred during the stay.
18. WEATHER CONDITIONS
Weather conditions cannot give rise to any refund, postponement or modification of the stay.
19. CONSUMER MEDIATION
In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, the customer may use a consumer mediator free of charge:
Tourism and Travel Mediation
https://www.mtv.travel
20. APPLICABLE LAW
These Terms and Conditions are governed by French law.
In the event of a dispute, the parties agree to seek an amicable solution before any legal proceedings.
21. COMPLAINTS
Any complaint must be reported immediately during the stay in order to allow for a rapid response.
No claim will be considered after departure if it was not reported on site.
22. NATURAL ENVIRONMENT
As the accommodation is located in a rural area, the presence of insects, animals, pollen, agricultural noises or noises related to the natural environment cannot constitute grounds for complaint or refund.
23. EXTERNAL VISITORS
Access to the accommodation is reserved exclusively for the persons mentioned during the booking.
Any outside person must obtain prior authorization from the owner.
24. ABUSIVE BANK DISPUTES
Any abusive or fraudulent bank dispute may be subject to recovery proceedings.
The owner will be able to claim all sums owed as well as any expenses incurred.
25. ONLINE NOTICE
Customers remain free to post a review about their stay.
Any attempt to obtain a commercial advantage in exchange for modifying or deleting a review may be considered abusive.