14°C
ASSON
1. Purpose
These General Terms and Conditions of Sale (GTC) govern the booking and stay at the accommodation L'ÉTOILE DU BÉARN , located in Asson, operated by GAEC D'ARTIGARET .
- SIRET number : 388 227 365 00029
- Head office : GAEC D'ARTIGARET, 18 chemin d'Artigaret, 64800 Asson
- Website : https://letoiledubearn.com
- Email : contact@letoiledubearn.com
2. Reservation
Booking is done exclusively online via the accommodation's website. Online payment is secure and encrypted through Stripe .
The customer can choose between two offers: Standard or Serenity . Once the booking is confirmed, the chosen offer cannot be changed.
Standard Offer €195: The total amount of the stay is required at the time of booking, to secure the dates of your stay.
Serenity Offer €210:A credit card authorization is required at the time of booking to secure your stay dates. The total amount will be charged on the day of arrival, via the credit card authorization provided online.
When booking online, the customer certifies and agrees that the bank card used is valid for the entire duration of their stay. Otherwise, they are required to inform the owner in advance.
If, on the day of arrival, payment cannot be processed using the pre-authorized card (lost card, blocked card, expired card, etc.), the client must pay on-site using a physical bank card, without possibility of dispute. Should the client refuse, the owner reserves the right to immediately terminate the stay and ask the client to leave the premises. If necessary, the owner may call the police in the event of the client's refusal to pay.
In the absence of payment, confirmation, or in the event of rejection of payment for any reason whatsoever, the dates will be immediately released and offered to other customers.
Before making any reservation, the customer acknowledges having read and accepted these Terms and Conditions.
3. Prices and payment
Prices are shown in euros, including all taxes (TTC).Sweet breakfast included.
The tourist tax of €0.72 per person per night is included in the booking.
Payment is made online by credit card, Klarna or ANCV Connect holiday vouchers .
4. Cancellation conditions
STANDARD Offer – €195
Cancellation by the customer, change of dates or refund: impossible .
In case of no-show, no refund will be given.
- Cancellation by the owner :
In the event of force majeure, the stay will be postponed or refunded without additional compensation.
Serenity Offer – €210
- More than 48 hours before arrival : change of dates or full refund, i.e. €210.
Less than 48 hours before arrival : no change of dates and partial refund of 50%, i.e. €105.
In case of no-show, the full cost of the stay is due, no refund will be given.
- Cancellation by the owner :
In the event of force majeure, the stay will be postponed or refunded without additional compensation.
5. Gift cards
Gift cards are only available via online booking.
Payment can be made by bank card, Klarna or ANCV Connect holiday vouchers.
The total amount of the chosen gift card must be paid online to finalize your purchase.
Gift cards are valid for 12 months from the date of purchase. After this period, they can no longer be used.
The applicable cancellation conditions are those of the offer chosen when booking the stay (see previous paragraph: 4. Cancellation Conditions)
Gift cards are non-refundable, neither to the person who gave them, nor to the recipient who will use the service.
6. Arrival and departure
- Arrival : from 3pm
- Departure : no later than 11am
Accommodation must be vacated by 11am. Any unauthorized late check-out may result in additional charges.
7. Security Deposit
The bank imprint used during the online booking serves as a guarantee for the entire duration of the stay.
8. Use of premises
The client agrees to use the accommodation in a peaceful and respectful manner.
Any damage, loss or breakage will be charged.
The accommodation is:
- Non-smoking
- Pets not allowed
- Not suitable for persons under 18 years of age
Accommodation is strictly reserved for a maximum of two people .
In the event of arrival with more than two people, an animal or a child, the owner reserves the right to immediately cancel the stay without refund and may report the matter to the national police.
9. Responsibility
The client is responsible for any damage caused during their stay.
Any damage, loss or deterioration (linen, furniture, decoration or equipment) will be charged based on the actual cost of repair or replacement and may be debited via the bank imprint left during the booking.
Any damage must be reported immediately to the hosting provider.
10. Cleanliness
The accommodation must be returned in a suitable condition.
In the event of abnormally necessary cleaning, a flat fee of €50 will be applied.
11. Personal data
The personal data collected is used exclusively for the purpose of the reservation and is never transferred to third parties, in accordance with the GDPR.
12. Insurance
The client certifies that they are covered by civil liability insurance for any damage they may cause during their stay.
13. Video surveillance
The accommodation's parking lot is under video surveillance for security purposes only.
The camera films exclusively the parking area and does not cover any private or interior spaces of the accommodation.
The images are processed in accordance with current regulations and may be transmitted to the competent authorities upon request.
14. Disputes
These Terms and Conditions are governed by French law.
In the event of a dispute, an amicable solution will be sought before any legal action is taken.
15. Acceptance
All reservations imply full and complete acceptance of these General Terms and Conditions of Sale.