17°C
ASSON
1. OBJECT
These General Terms and Conditions of Sale (GTC) govern the terms of booking and stay at the accommodation L'ÉTOILE DU BÉARN , located in Asson and operated by GAEC D'ARTIGARET .
GAEC D'ARTIGARET
18 chemin d'Artigaret
64800 Asson – France
SIRET: 388 227 365 00029
Website: https://letoiledubearn.com
Email: contact@letoiledubearn.com
Any reservation implies full and complete acceptance of these Terms and Conditions by the customer.
2. RESERVATION
Booking is done exclusively online via the accommodation's website.
Payment is secure and encrypted via the Stripe platform.
When booking, the customer chooses:
- a package (Standard or Serenity)
- the length of stay (one or two nights)
Once the booking is confirmed, the chosen offer cannot be changed .
The customer agrees to provide accurate information when making the reservation.
After payment is processed, a confirmation email is automatically sent. The customer is advised to check their spam/junk mail folder. If they do not receive it, they should contact the hosting provider.
The reservation is considered confirmed upon validation of payment by the bank.
The host cannot be held responsible for a bank refusal, a customer input error or any incident preventing the validation of the reservation.
3. RATES – PAYMENTS – FEES
Prices are shown in euros including all taxes (TTC).
The rates include:
- accommodation
- the sweet breakfast
- access to the equipment mentioned on the site
The tourist tax of €0.72 per person per night is included.
Payments can be made by:
- bank card
- Klarna
- ANCV Connect holiday vouchers
A service fee of €2 is applied when booking online.
They are charged immediately to guarantee the reservation and block the chosen dates. These fees are non-refundable.
The €100 deposit is not included in the displayed prices and is subject to a separate bank imprint (see article 5).
4. OFFERS AND PAYMENT TERMS
- STANDARD Offer – €195
The total amount of the stay is required at the time of booking in order to secure the dates.
- Serenity Offer – €210
A bank authorization is taken at the time of booking.
The total amount of the stay is debited on the day of arrival via the registered payment method.
The client guarantees that the bank card used is valid for the entire duration of the stay.
If payment cannot be made on the day of arrival (expired card, disputed card, exceeded limit, etc.), the customer must immediately pay for the stay using another accepted payment method.
If payment is not received, the host reserves the right to refuse access to the accommodation or to terminate the stay.
5. SECURITY DEPOSIT
A security deposit of €100 is required to cover any potential damages or breaches of the rules of the stay.
- Standard reservations
The bank imprint taken during the booking can be used as a guarantee.
-Gift cards
For stays paid for by gift card, a credit card authorization of €100 will be requested the day before the stay via a secure link sent by email or SMS.
This bank imprint:
- does not result in any immediate debit
- expires automatically within a maximum of 2 days after departure
It can be activated in the event of:
- degradation
- failure to comply with the rules of the stay
- justified additional costs
The security deposit does not constitute an advance payment for the stay.
6. CANCELLATION POLICY
Cancellation conditions are accepted at the time of booking.
- STANDARD Offer
- Cancellation not possible
- Modification not possible
No refunds
In case of no-show, the full cost of the stay remains due.
- Serenity Offer
More than 48 hours before arrival :
- Dates can be changed
- Full refund possible
Less than 48 hours before arrival :
- modification not possible
- 50% refund of the stay
In case of no-show:
- The stay is due in full.
- Cancellation by the hosting provider
In the event of force majeure (severe weather, natural disaster, technical problem rendering the accommodation uninhabitable, etc.), the stay will be:
- or postponed
- or be fully reimbursed without additional compensation.
7. LENGTH OF STAY
The stay is granted for the reserved period.
The client cannot claim any right to remain on the premises beyond the agreed period.
In case of early departure, no refund will be given .
8. ARRIVAL
Arrival is possible from 3pm .
No early arrival can be guaranteed.
Two arrival methods are possible:
- Welcome by the owner
Presentation of the accommodation and instructions.
- Self-check-in
Access is via a secure key box. The code is provided the day before, subject to the following conditions:
- of the full payment
- of the security deposit
9. DEPARTURE
Departure must take place no later than 11am .
The accommodation must be returned in a satisfactory condition:
- furniture stored
- dishes cleaned
- emptied bins
In the event of a self-departure, an inventory will be carried out after departure.
In case of any anomaly, fees may be deducted from the security deposit.
10. USE OF PREMISES
Accommodation is limited to a maximum of 2 people .
Any excess may result in:
- denial of access
- Cancellation of stay without refund.
The accommodation is strictly non-smoking .
Animals are not allowed.
The equipment provided (bed linen, towels, bathrobes) is intended for exclusive use during the stay.
Any missing item may be charged for.
11. CLEANLINESS AND NORDIC BATH
A shower is mandatory before using the Nordic bath.
It is forbidden to:
- eat
- drink
- smoking
- urinating in water
- to engage in any sexual behavior
Used towels and bathrobes should be left in the shower.
12. FEES IN CASE OF NON-COMPLIANCE
Failure to comply with the instructions may result in the following charges being applied:
- Abnormal cleaning: €50
- Failure to comply with the hygiene rules of the Nordic bath: €80
- Smoke odor requiring deodorization: up to €100
- Breakage or damage: billing according to the damage observed
13. GIFT CARDS
Gift cards are sold exclusively online.
They are neither refundable nor exchangeable, except as otherwise provided by law.
Validity:
- 12 months: 1 night Standard
- 18 months: 1 Night of Serenity
- 18 months: 2 nights Standard
24 months: 2 Serenity Nights
A one-year extension of validity can be granted for €50 , payable by bank transfer.
14. VIDEO SURVEILLANCE
The establishment's parking lot is under video surveillance for security purposes.
The cameras do not film private spaces or the inside of the dwelling.
Images are kept for a maximum of 30 days , in accordance with applicable data protection regulations.
15. RESPONSIBILITY
The client is responsible for any damage caused during their stay.
He states that he is covered by liability insurance.
The hosting provider declines all responsibility in the event of:
- of flight
- loss of personal belongings
- of an accident occurring during the stay
16. WEATHER CONDITIONS
Weather conditions cannot give rise to any refund or modification of the stay.
17. CONSUMER MEDIATION
In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, the customer may have recourse, free of charge, to a consumer mediator with a view to the amicable resolution of a dispute.
Mediator's contact details:
Tourism and Travel Mediation
https://www.mtv.travel
18. APPLICABLE LAW
These Terms and Conditions are governed by French law.
In the event of a dispute, the parties agree to seek an amicable solution before any legal action.
19. COMPLAINTS DURING YOUR STAY
Any complaint relating to the stay (cleanliness, equipment, operation of facilities or any other element related to the accommodation) must be reported immediately to the owner in order to allow for a quick intervention and possible resolution of the problem.
No claim will be considered after the customer's departure if the problem was not reported during their stay.
20. NATURAL ENVIRONMENT
The accommodation is located in a rural and natural setting.
The possible presence of insects, wild animals, pollen, vegetation, as well as noises related to agricultural activity, animals, weather conditions or the natural environment are part of the normal framework of the stay and cannot under any circumstances constitute grounds for complaint, cancellation or refund.
21. EXTERNAL VISITORS
The accommodation is reserved exclusively for the people mentioned during the booking.
No person outside the stay is allowed to access the accommodation or facilities without the prior agreement of the owner.
In case of non-compliance with this rule, the owner reserves the right to refuse access to the accommodation or to terminate the stay immediately without refund.
22. ABUSIVE BANK DISPUTES
Any abusive or fraudulent bank dispute aimed at cancelling a payment due for the stay may give rise to recovery proceedings.
The owner reserves the right to claim all sums due, as well as administrative, banking and legal costs incurred for recovery.
23. ONLINE NOTICES AND REFUND BLACKMAIL
Customers are free to post a review about their stay experience on review platforms or search engines.
However, any attempt to obtain a commercial advantage, refund or compensation in exchange for modifying, deleting or not publishing a negative review is strictly prohibited.
Such practices may be considered abusive and may give rise, where appropriate, to any action necessary to defend the interests of the institution.